Related documents
The Privacy Policy, Cookie Policy, Acceptable Use Policy, Data Processing Addendum, Service Level Agreement, and Responsible Disclosure policy may apply depending on your account, product, and workflow.
Terms of Service
Service terms for local plugins and optional cloud workflows
Effective date: June 1, 2026. These terms govern use of Web Plura public pages, WordPress plugin workflows, cloud account services, subscriptions, reports, and support channels.
Important distinction
Web Plura separates WordPress plugin capability from paid cloud capability. A feature shown in a plugin does not mean every cloud workflow is included without activation, entitlement, or subscription.
Agreement
Acceptance and related policies
By using Web Plura services, creating an account, connecting a plugin to cloud services, or using product workflows, you agree to these terms and referenced policies.
If terms conflict
A signed customer agreement or product-specific order form may control for that customer where it expressly conflicts with these public terms. Otherwise, these public terms apply.
Service Model
What each Web Plura surface is responsible for
Public website
Public pages, SiteCheck entry points, documentation, pricing pages, contact forms, and legal resources are provided for evaluation and communication.
WordPress plugins
Plugins act as local site agents inside WordPress admin. They must use WordPress-safe admin flows and must not collect cloud account passwords.
Cloud services
Cloud services provide hosted authentication, subscriptions, entitlements, reports, durable workflow state, billing, support, and product-scoped operations.
Customer Responsibilities
Responsible use of accounts, scans, reports, and site workflows
Web Plura tools can affect security, backups, reports, and operational decisions. Customers are responsible for authorized and careful use.
- Use scans, reports, backup/restore, and account features only for sites and systems you own or are authorized to manage.
- Keep account credentials, WordPress admin access, recovery codes, API tokens, and site connection material secure.
- Review product-specific disclosures before enabling cloud workflows or transmitting sensitive operational data.
- Do not use Web Plura to attack, overload, scrape, disrupt, or probe unrelated third-party systems.
- Comply with applicable law, WordPress.org expectations, and any product-specific plan or entitlement boundaries.
- Keep independent backups, security controls, business continuity plans, and qualified technical support for your own website or business.
Commercial Terms
Free local capability, paid cloud capability, and subscriptions are separate
Plan eligibility, subscriptions, account billing, renewal behavior, cancellation, refunds, and cloud entitlement are handled in cloud account workflows or signed customer agreements.
Free plugin baseline
Some products include local plugin behavior that can operate without a paid cloud subscription. That local capability is described by product.
Paid cloud workflows
Cloud features may require activation, entitlement checks, payment status, usage limits, and customer account permissions.
No hidden password handoff
WordPress plugin admin pages must not collect cloud account passwords. Cloud login and registration happen through hosted cloud-auth surfaces.
Refund and Cancellation Policy
No money-back guarantee; limited service-failure refunds only
Subscriptions may be cancelled for future renewal. Amounts already paid are non-refundable except where law requires a refund or Web Plura confirms it cannot provide the purchased paid service.
- Paid plans are subscriptions unless the checkout or order form says otherwise.
- A subscription can be cancelled for future renewal, but cancellation does not create a refund, credit, chargeback right, or money-back guarantee for amounts already paid.
- Fees are non-refundable except where applicable law requires a refund or where Web Plura determines that Web Plura cannot provide the purchased paid service after reasonable verification.
- If a refund is approved because Web Plura cannot provide the purchased service, the refund may be limited to the affected paid service period or unused service portion, depending on the facts and payment processor rules.
- Customer-side setup problems, unsupported hosting, plugin conflicts, abandoned onboarding, incorrect purchases, change of mind, lack of use, business loss, or expectation mismatch do not automatically qualify for a refund.
- Taxes, processor fees, foreign exchange differences, bank fees, domain/third-party charges, and similar external costs may be non-refundable unless required by law.
Support Boundaries
Web Plura provides limited product support, not unlimited managed service
Customers should not expect large-company service coverage, emergency managed support, or unlimited custom help unless a written paid agreement says so.
Web Plura is operated as a small independent product, not a large managed-service provider or outsourced WordPress maintenance team.
Support is limited to reasonable product questions, account access, billing questions, security reports, and product defects related to Web Plura services.
Support does not include unlimited customization, full site repair, emergency incident response, hosting administration, malware cleanup, custom development, third-party plugin debugging, SEO work, legal advice, tax advice, or business consulting unless a written paid agreement says so.
Web Plura may decline, limit, pause, or close support requests that are abusive, repetitive, outside product scope, missing required evidence, unsafe, unlawful, or unreasonable for a small independent service.
Customers remain responsible for their WordPress site, hosting, backups, access control, compliance, payment provider configuration, business decisions, and customer relationships.
Website Terms of Use
Public content is for evaluation, not a professional-service promise
Use public pages, documentation, pricing, product descriptions, and policy pages responsibly and verify product fit before purchasing.
- Public website content is provided for product evaluation and general information. It is not professional legal, financial, security, tax, business, or compliance advice.
- You may not copy, scrape, resell, misrepresent, or misuse Web Plura website content, product names, pricing pages, legal pages, or support materials.
- Public descriptions may change as plugins, cloud services, pricing, or operational limits change. The active checkout, account, plugin, and customer portal terms control the service you buy or use.
- Web Plura may correct errors, remove outdated content, change product packaging, or discontinue public website functionality where needed.
Limitations
Security, backup, diagnostics, and revenue workflows have practical limits
No absolute guarantee
Web Plura products are designed to improve visibility, response, governance, and operational readiness. They do not guarantee prevention, detection, remediation, backup success, restore success, revenue recovery, uninterrupted service, or elimination of all incidents.
As-is and as-available
To the maximum extent permitted by applicable law, public pages, plugin software, and cloud services are provided on an as-is and as-available basis, except where a signed agreement or applicable law states otherwise.
Product Annexes
Product-specific terms notes
WPlura Security Center
- Free local baseline capability may operate without a paid cloud subscription where supported.
- Paid cloud features are product-scoped, entitlement-controlled, and account-governed.
- Scans and reports improve visibility but cannot guarantee prevention or detection of every threat.
Web Plura Revenue Shield
- Local mode and cloud mode are separate; cloud mode requires applicable subscription and consent.
- Incident artifacts, upload sessions, reports, retention, and deletion workflows are cloud-governed.
- Revenue-risk analysis is decision support, not a guarantee of revenue recovery or fraud prevention.
Web Plura Backup Restore & Disaster Recovery
- Free Local Mode and Paid Cloud Managed Mode are separate operational models.
- Restore and DR workflows may require explicit confirmations, policy checks, and availability of storage/service dependencies.
- Customers remain responsible for validating restore readiness and maintaining appropriate independent recovery plans.
Web Plura Diagnostics
- Core diagnostics are local-first and currently free.
- No mandatory cloud account is required for core diagnostics behavior.
- Future commercial or cloud-connected changes will be disclosed through product and legal updates.
Legal Identity
Entity, notices, governing law, and venue
- Legal entity name
- Web Plura
- Registered address
- Dhaka, Bangladesh
- Governing law
- Laws of Bangladesh
- Dispute venue
- Courts of Dhaka, Bangladesh
- Legal notice email
- legal@wplura.com