Owner
Owns account controls, billing authority, sensitive approvals, product subscription decisions, and final risk acceptance.
Team Access
Keep security ownership clear across your team
Assign operational roles so the right people can act quickly with accountability, minimum necessary access, and less confusion during urgent site work.
Role Model
Default ownership pattern
This page describes customer-team operating roles. Internal platform administration belongs in cloud-admin, not the public website.
Operator
Handles daily security checks, alert review, approved remediation, backup/restore coordination, and incident triage.
Viewer
Maintains read-only oversight for reporting, compliance review, client communication, and governance visibility.
Incident Workflow
How teams coordinate during incidents
The goal is a predictable handoff from signal to action, not a surface full of ambiguous controls.
01
Sign in
Each team member uses their own account path and role-based access rather than shared credentials.
02
Review
The team reviews site scope, product context, timeline, risk signals, and business impact.
03
Act
Operators execute approved steps while owners handle sensitive approvals and escalation decisions.
04
Track
Actions remain visible through reports, support context, and audit-friendly operational history.
Customer Scope
Team access is for customer-owned work
Customer teams manage their own sites, reports, subscriptions, and support paths. Platform-wide customer management and system operations remain admin-only.