Map The Payment State
Distinguish failed, pending, authorized, captured, refunded, voided, and abandoned payment states before changing an order.
Guide
WooCommerce Payment Troubleshooting Guide
Diagnose WooCommerce failed payments, pending orders, customer charge disputes, webhook delivery, gateway configuration, and provider-state mismatches.
Problem
Payment incidents require evidence from WooCommerce order notes, gateway logs, provider dashboards, webhook delivery, and customer communication.
For: WooCommerce operators, developers, and agencies responsible for payment reliability.
Workflow
What to review
Check Webhooks
Verify endpoint URLs, SSL, redirects, provider delivery status, and order-note updates so provider state reaches WooCommerce.
Recover Carefully
Ask customers to retry only after confirming whether funds were captured, authorized, declined, or voided.
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