WooCommerce Transactional Email Audit

Symptoms

• Customers do not receive order confirmation, processing, completed, refund, or account emails reliably.
• Store managers miss new-order or failed-order notifications.
• Emails send from an unauthenticated or mismatched sender and land in spam.

Most Common Causes

• WooCommerce emails depend on enabled templates, order-status transitions, sender settings, template overrides, and WordPress mail transport.
• A paid or processing status may trigger different messages than failed, pending, cancelled, refunded, or on-hold orders.
• Theme overrides or custom email templates can drift after WooCommerce updates.

How To Confirm The Cause

• List enabled WooCommerce emails, recipients, from name/address, template overrides, and the order statuses that trigger each message.
• Run controlled test orders for success, failed payment, pending payment, refund, and completed flow where relevant.
• Compare WooCommerce order notes, email settings, SMTP/provider logs, and recipient inbox results.

Fixes

• Enable the correct templates and recipients for the store's order workflow.
• Align WooCommerce sender settings with authenticated SMTP and DNS records.
• Update or remove stale template overrides when they no longer match WooCommerce behavior.

How To Verify The Fix

• Confirm each tested order status sends the expected customer and admin emails.
• Check provider logs and inboxes for representative recipient domains.
• Document the email matrix with template, trigger, recipient, sender, and last test date.

When To Contact Support

Escalate when provider logs, custom templates, HPOS/order customizations, privacy-sensitive content, or payment-status transitions require developer or provider review.